Resident Engineer

2 days ago

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💰 Private Equity Round on 2021-06

Description

• The Resident Engineer (RE) position is a post-sales role that is customer facing, representing Nokia Federal Solutions (NFS) to government customers. • The RE role will support customer testing and ongoing operations and perform Proof of Concepts (PoCs)/demos. • Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers. • Need to be energetic, results-oriented, and a self-starter. • Knowledge sharing with customer on operational and troubleshooting of Nokia’s router solutions. • Lead design discussions with the customer on NFS's behalf and consult with CSAs for design validations. • Engage in the day-to-day activities of the customer as related to Nokia products and services. • Produce and deliver product configuration based on pre-defined network designs. • Produce detailed Network Migration Services (Method of Procedure [MOP]) to support our customer's requirements. • Act as on-site technical prime/Subject Matter Expert (SME) in IP/MPLS, be able to engage customers, present viable technical solutions, and articulate their value to our customers. • Act as on-site technical prime for validating/supporting automated service creations and report generation tools. • Assist with design documentation, training documentation, and various customer-facing documents. • Work closely with customers to test, design, and plan for network deployments and live migrations of customer traffic on IP/MPLS equipment. • Familiarity/ability to operate test equipment i.e. IXIA/Spirent for L2 and L3 scenarios. • Design service for/upgrade/configure Nokia's IP/MPLS products. • Develop and maintain strong relationships with customer's technical teams. • Develop and maintain in-depth technical and marketing knowledge of key Nokia IP product lines. • Work directly with end customers and in a consultative manner with product support teams, regional customer support teams, the R&D organization, and pre-sales (Customer Solutions Architect [CSA]) teams to deliver projects. • Contribute to the creation of customer network evolution plans, and actively position our technology strategy, solutions, and products to address customer needs. • Facilitate Nokia product ticket resolution created by customer by working with Nokia’s Technical Support organization. • Address complex technical risks (e.g. product roadmap availability) with mitigation plans and solutions which generate solid business impact. • Work with customers on Proof of Concepts (PoCs), trials, demos etc. and provide first-level support in event of configuration questions. • Travel: This position will require travel, 10% to 20% of the time.

Requirements

• Bachelor’s degree in Electrical Engineering, Information Systems, Computer Science, or related field or equivalent experience. • At least 10 years’ experience in an IP/MPLS focused customer facing post-sale role (or consulting systems engineer, technical marketing engineer etc.) role in telecom industry, government, or equivalent military experience. • Detailed understanding of IP/MPLS technology and network implementation in a Service Provider (SP) environment • Knowledge and experience of configuring EVPN, specifically EVPN-MPLS • Knowledge and experience of configuring Segment Routing (SR), specifically SR-MPLS and ideally SRv6 • Hands-on knowledge of Nokia IP routing portfolio (SR OS) i.e. ability to configure/troubleshoot the equipment, including relevant certification (SRA/NRSII) • Hands-on knowledge of competitor’s IP/MPLS routing products i.e. ability to configure/troubleshoot the equipment (Cisco/Juniper/Arista), including relevant certification (CCIE-SP, JNCIP-SP) would be beneficial • Secret level security clearance, or the ability to obtain one. • Excellent written and verbal communication skills.