Director of Business Operations

6 days ago

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FICO

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FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Collaborate with and lead cross functional teams to ensure end-to-end Architecture Review process adherence for every applicable opportunity. • Screen Solution Designs to determine if they fall within existing standards or require review. • Manage Solution Architecture Salesforce cases to ensure cases are opened as necessary and assigned to the appropriate resource within the specified SLA. • Follow up to ensure Architecture creation happens within the specified SLA. • Work with the Architects and Presales consultants to ensure all appropriate documentation has been completed prior to submission to the Architecture Review Committee. • Screen Architecture Review Materials for completeness and determine appropriate reviewer from relevant internal organizations based on technical architecture, product/cloud readiness, infrastructure requirements, and special security requirements. • Coordinate communication between the Review team and the Requestor. • Initiate discussions via email, schedule meetings as needed, and ensure focused, productive dialogue. • Ensure the review is completed within the SLA. • Schedule and moderate Reviews via Zoom meeting as necessary. • Collect, consolidate, and summarize responses from the Review Committee. • Develop Action Plans as needed for “No” decisions and conditional approvals and manage the Actions Plans through to completion to ensure they are being executed. • Provide Results to the requestor including any action plans and conditional approvals. • Catalog all documentation in the Architecture Review Repository. • Conduct regular reviews via the established cadence to ensure the approved solution architecture is adhered to through pricing and implementation. • Cross trained as bench strength for the Proposal Team as needed. • Produce reports/dashboards and communicate at a regular cadence to relevant stakeholders.

🎯 Requirements

• General knowledge of FICO products and how they work together. • Process oriented with strong attention to detail. • Collaborative team player who works cross-functionally to solve problems and delivers complex projects on tight timelines. • Exceptional facilitation, moderation and organization skills. • Effective time management skills with the ability to meet tight deadlines and juggle multiple tasks/projects simultaneously. • Must be proficient in Microsoft Office Packages, advanced level preferred for Word, Excel and PowerPoint. • An ability to balance detail-orientation as well as big picture thinking and strategy. • Able to work extended schedules during the month and quarter end cycles. • Experience working with SFDC CPQ and other sales related systems including data enrichment tools preferred. • Bachelor’s degree in highly related field; Advanced degree a plus.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.