Sales Support Consultant

October 10

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FICO

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Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000

Description

• Collaborate with the sales team to gather essential information for responding to RFPs and customer inquiries, ensuring timely and accurate documentation. • Manage incoming customer assessment requests by reviewing for completeness, pre-qualifying based on relevant contracts, and tracking progress from start to finish. • Proactively identify the appropriate subject matter experts across departments and coordinate meetings to facilitate responses to customer assessments questions and audits. • Lead end-to-end customer assessment/audit projects, including scheduling, completing questionnaires, and managing documentation requests. • Support both remote and onsite third-party vendor risk assessments/audits as requested by FICO’s customers. • Assist in addressing customer-reported findings/gaps, developing approved remediation plans, and driving these issues to closure. • Provide regular status updates to customers and internal stakeholders, addressing any potential scheduling conflicts or risks to the project. • Contribute to the development and maintenance of team process documentation and assist in managing project-tracking reports. • Assist the Sales Support team with ad hoc reporting, analysis, presentations, and other operational tasks as needed.

Requirements

• RFP Expertise: Experience supporting RFP responses, ensuring the accuracy and timely delivery of required information. • Meeting Coordination: Proven ability to identify the correct stakeholders within the organization to answer questions and coordinate cross-functional meetings. • Project Management Skills: Ability to manage multiple concurrent projects, ensuring deadlines are met and deliverables are accurate. • Customer Service Focus: Strong interpersonal skills, with the ability to build and maintain positive relationships with customers in a pre and post-sales setting. • Collaboration Skills: A collaborative team player who can work across departments to solve problems and achieve goals. • Detail-Oriented: Strong organizational skills with a keen attention to detail, ensuring the quality and accuracy of all deliverables. • Problem-Solving: Excellent analytical and critical thinking skills to research and resolve customer issues effectively. • Proactive & Adaptable: A self-motivated, proactive approach with the ability to prioritize tasks and respond quickly to customer needs. • Technical Knowledge: Basic understanding of business operations, IT security, Salesforce.com, and compliance assessments preferred. • Bilingual (Preferred): Proficiency in both English and Spanish is highly desirable.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.