ServiceNow Business Analyst

March 3

Apply Now

Receive Emails with Similar Jobs

FICO

WebsiteLinkedInAll Job Openings

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

Predictive Analytics • Decision Management Tools and Applications • Scores • Consultancy • B2B Enterprise Software

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• We are seeking a highly motivated and experienced ServiceNow Business Analyst to join our team. • The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions within our ServiceNow platform. • This role involves understanding business requirements, translating them into functional specifications, and collaborating with developers to implement solutions within the ServiceNow environment. • A strong understanding of ITIL best practices and data design is essential. • Elicit, analyze, and document business requirements, user stories, and functional specifications related to ServiceNow implementations and enhancements. • Collaborate with stakeholders across various departments to understand their needs and translate them into actionable requirements. • Conduct gap analysis between current processes and desired future state, identifying opportunities for improvement and optimization within the ServiceNow platform. • Design and document workflows, business rules, and other configurations within ServiceNow to meet business requirements. • Create and maintain detailed documentation, including user stories, process flows, data dictionaries, and training materials. • Participate in testing and validation of ServiceNow solutions to ensure they meet the defined requirements. • Provide support to end-users, including training and troubleshooting. • Stay up-to-date with the latest ServiceNow features and best practices. • Collaborate with ServiceNow developers to ensure requirements are understood and implemented correctly. • Contribute to the overall success of the ServiceNow platform by identifying areas for improvement and recommending solutions.

🎯 Requirements

• Proven experience with the ServiceNow platform, including a strong understanding of its various modules (e.g., ITSM, ITOM, CSM). • Solid understanding of ITIL concepts and best practices. • Strong understanding of data design, architecture, relational databases, and data modeling. • Excellent analytical and problem-solving skills. • Strong English communication (written and verbal). • Ability to work effectively in a team environment. • Experience with requirements gathering and documentation. • Understanding of Agile methodologies (e.g., Scrum, Kanban). • Experience with ServiceNow scripting or development. • Experience with other enterprise service management platforms. • Experience doing data and process analysis to improve system use.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.