Success Architect
3 days ago
Description
• You'll work directly with customers to maximize their value from Files.com • 100% remote opportunity with occasional in-person meetings • Master technical features of Files.com • Build relationships with key clients • Ensure clients utilize Files.com to its full potential • High-touch approach to customer success
Requirements
• Don't want to work in sales • Want to delight customers and help them get maximum value • Technical experience as a customer support engineer • Interested in project management and implementation • Business acumen to understand clients' needs • Excellent written and verbal communication skills • Able to tell success stories of value added to customers • Top-notch customer demeanor: patience, understanding, and empathy • Can learn and improve processes • Known for being smart and getting things done • General understanding of a SaaS environment and related technologies
Benefits
• Full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage) • 💰 401(k) with generous matching • 🎄 11 Company Holidays per year • 🏖 20 PTO/Vacation days • Company Macbook Pro and $1,000 sign-on bonus
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