Senior Customer Success Manager

Yesterday

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mobile payments; mobile commerce; mobile wallet; NFC; rewards programs; loyalty programs

201 - 500

Description

• Primary responsibility to provide support and guidance for intelliflo office and portfolio customers • New customer onboarding and implementation • Responding to customer requests for assistance • Managing and coordinating the escalation of support requests • Identifying and documenting new customer requirements • Building a working relationship with customers

Requirements

• Bachelor’s degree or higher in Finance, Technology, Business Administration, or related field • Minimum 6 years of customer support and implementation of a software solution (SAAS experience preferred) • 3-5 years of financial services experience (highly preferred but not required) • Experience with Salesforce and JIRA • Working knowledge of MS Windows, MS Office, system architecture and environments • Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities

Benefits

• competitive pay • retirement savings plans • generous health and wellness benefits • and much more