Account Management Director

August 3

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Finexio

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Finexio eliminates costly, manual processes from AP Payments

Commercial Payments • B2B Payments • Payments Processing • Payments Automation • Intelligent Payment Routing

51 - 200

💰 $35M Series B on 2022-10

Description

• Experience building and leading Account Management teams and creating processes and frameworks for scalability and growth • Engage the organization in managing customer relationships, revenue, and profit • Drive the organization to work together in providing great service but maintain a focus on revenue • Responsible for presenting and explaining Finexio portfolio, communicating industry best practices, and driving revenue targets • Internally, communicate customers/prospects business needs to the larger sales and operations team • Influences cross-company agreement on how to deliver the greatest value to customers and drive revenue targets • Must have familiarity with implementing processes and reporting standards that create a culture of accountability • Create and improve processes for a standardized customer experience • Works with all internal Operations leaders to ensure buy-in and support for all customer focused initiatives • Viewpoint for all future Finexio strategic initiatives and decisions. • Partner with Sales and Marketing to ensure customer objectives and seamless transition to Onboarding • The ideal candidate has experience meeting a revenue target for their customers portfolio

Requirements

• Ten (10) years of experience in one or more of the following areas: Finance, Sales, Operations, Marketing and Customer Acquisition/Retention/Satisfaction. • Five (5) years of experience leading a team and department in a related field. • Provide oversight of the day-to-day responsibilities of the account management team. • Demonstrated ability to utilize various process improvement methodologies to create and enhance existing customer service and experiences. • Demonstrated ability to influence and create consensus with all levels of employees and external customers. • Excellent organizational, analytical multi-tasking and time management skills. • Ability to provide internal and external customers with courteous and professional experience. • Proficiency in Microsoft Office Suite. • Ability to work with a diverse workforce. • Ability to analyze complex problems or situations and develop effective solutions • Exceptional work ethic, time management, and organizational skills • Ability to complete job responsibilities with minimal supervision

Benefits

• The chance to work in a fast-paced start-up environment with experienced industry leaders • An environment where you can dive deep into the latest technologies and make a real, measurable impact • Employee Engagement – Quarterly virtual team building activities and monthly team lunches • Competitive salary and stock options • Medical, dental, and vision • Unlimited Vacation Policy