Support Engineer

2 days ago

Apply Now

Receive Emails with Similar Jobs

Firebolt

WebsiteLinkedInAll Job Openings

51 - 200

Description

• Who We Are • Firebolt is developed by a global group of data leaders who share a passion for high performance databases and a vision to meet the rising need for instant analytics experiences for data intensive apps. • Together, we're building the world's fastest and most efficient cloud data warehouse. • The Team • Firebolt’s Support team is composed of customer-focused engineers who thrive on solving complex problems. • Our mission is to assist customers in building exceptional data ecosystems using Firebolt, achieved through proactive support and resolving critical issues. • We tackle highly complex problems and work closely with our engineering team to ensure the best solutions for our customers. • The Role • As a Support Engineer at Firebolt, your primary mission is to address and resolve customer requests and issues swiftly and effectively. • Your interactions will be diverse, ranging from email and Slack communications to occasional video calls, providing a personal touch where needed. • Your technical acumen will be crucial in identifying, documenting, and reporting bugs, as well as creating and sharing best practices to empower our customers. • You’ll be a pivotal player in our Knowledge Community, contributing to a growing repository of resources that help both customers and team members alike. • Our team operates across different time zones, ensuring we provide exceptional, round-the-clock service. • You will work full-time and be part of the on-call rotation, ready to tackle critical issues whenever they arise, including weekends, with compensation for on-call hours worked.

Requirements

• Must Have • Technical customer-facing experience in data-related products • Experience with database/data warehouse implementation and support • Intermediate to advanced knowledge of SQL and relational database systems • Experience solving complex issues involving diverse components and disciplines • Ability to convey complex topics concisely in written communications • Proven ability to resolve critical production issues during incidents • Nice to Have • Experience working with cloud-based technologies (VMs, proxies, load balancers, etc.) • Hands-on experience with APIs and/or SDKs • Familiarity with scripting languages (e.g., Python, Bash, Perl) • Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack) • Previous experience in a customer-facing technical support role

Benefits

• Paid Time Off • Medical, Dental and Vision Insurance • FSA Plan • 401k Plan • Eligibility to enroll in Additional Insurances • Bereavement, Parental, Disability and Medical Leave • Internet Reimbursement • All other benefits required by applicable law