Ancillary Administrative Associate

August 2

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First Help Financial

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We provide auto loans to the underserved and care for our customers and partners with exceptional service.

Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200

Description

• First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Servicing Operations department to accommodate our remarkable growth! • The Ancillary Associate position focuses on managing the cancellation and refund process for vehicle protection products held by our clients. This role demands a high attention to detail, comfort in handling phone calls, strong computer proficiency, and effective collaboration with both internal departments and third-party vendors. • Additionally, the position involves identifying any overlooked errors in refund calculations, ensuring we are following compliance requirements.

Requirements

• 1 year experience in an administrative role • Excellent communication skills • Ability to multitask, self-reliant • Experience working remotely (WFH) • Capacity to conduct research beyond the immediate scope • Proficient knowledge of Excel, Teams, and Outlook • High School Diploma or GED equivalent required

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.