Administrative Assistant

November 27

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Telecom Networks Contact Center

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Inbound Services include: Customer Service • Answering Service • Help Desk • Tech Support • IVR. Outbound Services include: Phone Sales

201 - 500

Description

• Provide administrative support to the CEO. • Manage CEO calendar independently prioritizing, coordinating, and scheduling appointments, activities, and meetings. • Assist the CEO with preparing correspondence to include drafting memos and letters for stakeholders, compiling reports, creating and preparing presentations, assembling and mailing monthly Board packets and donor packets, and drafting internal employee communication for the HR Director. • Respond to and prioritize various inquiries and requests from stakeholders and staff, ensure timely follow-up of phone calls, e-mails, and other inquiries. • Coordinate meetings with the BOD and other stakeholders preparing agendas, organizing catering and meeting space, assembling and disseminating meeting packets, uploading information to the Board portal, and record meeting minutes. • Coordinate staff meetings to include benefits, quarterly staff meetings, retreats, preparing meeting space, assisting with the agenda, recording meeting minutes, and arranging the catering as needed. • Participate in organizational planning sessions creating, preparing, and updating dashboards/trackers for the CEO and other department leaders to track the organization’s progress against its strategic goals. • Assist the HR Director with open enrollment, coordinating safety training and drills, and managing IT tickets and projects. • Assist the leadership team with travel logistics and other tasks as needed.

Requirements

• Associate’s degree in a related field with 2 years of experience or an equivalent combination of related education and administrative experience to equal four years. • Experience working with both computer hardware and software with proven ability to troubleshoot technical issues. • Proficient with Microsoft products to include Word, Excel, PowerPoint, and Outlook. • Highly organized, self-starter with proven experience managing calendars and multiple competing priorities while balancing the needs of various stakeholders. • Proven ability to provide skilled administrative support to management in a professional manner, while creating a welcoming environment for all stakeholders. • Strong interpersonal, both oral and written communication skills demonstrating the ability to work collaboratively with diverse audiences. • Demonstrated ability to make decisions within the scope of authority. • Experience and demonstrated ability working with confidential information.

Benefits

• 401(k) • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance