Client Manager

October 21

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Fiserv

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Financial Services • Payments • Risk and Compliance • Mobile Banking • Online Banking

10,000+

Description

• Support the retention and growth of the SMB Direct portfolio and assure client satisfaction by maintaining relationships with clients. • Resolve simple inquiries and facilitate resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas. • Maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management. • Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services. • Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix. • Educate customers on relevant industry information and provides training products, reporting, and self-service tools.

Requirements

• 2+ years’ experience in customer service, sales, business development relationship management or payment processing experience. • High School diploma or equivalent education, experience and/or military. • 2-year degree. • Detail-oriented, team player with good planning and problem-solving skills, who is willing to work outside of traditional service parameters. • Analytical skills - understand industry metrics and trends. • Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas preferred.