Relationship Manager

November 6

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Fiserv

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Financial Services • Payments • Risk and Compliance • Mobile Banking • Online Banking

10,000+

Description

• Assume the relationship management role in leading the Fiserv overall business relationship with a portfolio of clients from a strategic and consultative perspective • Serving as the primary contact for the client’s executive and/or senior level managers • Responsible for managing and growing the overall (pan-Fiserv) relationship with senior-level decision makers and influencers at assigned clients • Leverage Fiserv solutions to maximize client’s growth and profitability • Utilize company resources to ensure client satisfaction, retention, and increased profitability for Fiserv • Serves as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations • Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs • Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations • Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image • Under limited direction, meets or exceeds corporate goals regarding revenue, profit, and customer satisfaction

Requirements

• A Bachelor’s Degree in Finance, Business Administration or related discipline is preferred OR equivalent experience with a High School diploma • Min of 7 years in banking industry, with bank management and operations experience • Experience managing and growing relationships with large/complex financial organizations preferred • Experience in sales and negotiating techniques are preferred • Must have knowledge of business and operations in the financial industry • Excellent interpersonal skills, including written and verbal communications and group presentation skills • Must be able to organize activities and handle multiple projects simultaneously, effectively and with timely follow-up on each • Possess a positive attitude while operating under pressure, and be an independent problem-solver • May be required to train others (client and internal staff) in area of technical expertise • Proven ability to interface with senior management or executives and requires minimal supervision and direction • Requires ability to influence at multiple levels internally and externally to accomplish business goals • Proficiency in working with Microsoft tools: Word, Excel, PowerPoint and Outlook