VP - Business Executive

4 days ago

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FIS

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Information Technology

10,000+

Description

• Unique opportunity for a client-focused leader with a proven track record of operational excellence and transformation. • Drive continuous process improvement leveraging industry leading technology to support ongoing high performance. • Lead global team of 80 staff tasked with the delivery of tax reporting for clients. • Ensure day to day service delivery and operational risk management across tax processing activities. • Identify operational risk and formulate solutions to mitigate risk.

Requirements

• 15+ years’ experience managing tax processing / operations in a financial services firm or ‘big 4’ • Experience managing distributed (global) teams with diverse cultures while delivering consistent service levels in a matrixed operating model • Proven track record of delivering transformation, driving operational efficiencies & creating scale across global operational teams via a culture of continuous improvement • An experienced Operational Risk Management practitioner who has consistently applied an Operational Risk Framework in financial service environments • Experience of building, calibrating, and managing to Service Level Agreements with external clients or internal stakeholders • Experience in dealing with clients and managing client escalations to satisfactory outcomes • Strong leadership and interpersonal skills and track record of strategic problem-solving • Experience of managing budgets and financial forecasting