Delivery Program Manager

October 11

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Five9

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1001 - 5000

Description

• Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. • As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, self-managed individual who can work well with a cohesive team to help delight customers and grow business. • Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects. • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders. • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products. • Identify project risks and implement appropriate mitigation plans. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • Maintain and update all internal applications associated with implementation projects. • Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.

Requirements

• Minimum of 5-7 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired. • Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction. • Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is highly desired. • Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox) is desired. • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required). • Excellent verbal and written skills required. • BA/BS or equivalent experience is required. • PMP or PRINCE2 Certification preferred.