Technical Account Manager

2 days ago

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Five9

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1001 - 5000

Description

•Join Five9, a cloud contact center software provider, in enhancing customer experience •Immediate opening for Technical Account Manager with expertise in advising C-level clients on best practices in Call Center implementation •Responsibilities include managing enterprise clients, operational aspects, troubleshooting, and optimizing Five9 solutions.

Requirements

•7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering •Strong skills in project management, client management, and technical call center •Call Center industry experience •TCP/IP Networking knowledge •Strong practical understanding of VoIP applications and its principles •Proficient with WAN applications •Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology •Well-versed in Salesforce CRM •Ability to interpret HTML / XML related web posting •Outstanding customer verbal and written communication skills •Excellent time management skills including managing multiple client implementations and sales activities simultaneously •Must be an entrepreneurial, self-starter •Willingness to travel •B.A./B.S. or equivalent experience