Banking Customer Advocate - Contact Center Representative

1 hours ago

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Flagstar Bank

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Mortgage • Commercial Banking • Personal Financial Services • Government Banking • Small Business Banking

5001 - 10000

Description

• Handle a large volume of inbound customer contacts • Build positive relationships while supporting customers • Create detailed documentation for inquiries • Support research and coordination for positive outcomes • Meet daily targets for service and productivity • Flexibility to work varying shifts including weekends

Requirements

• High School Degree or Equivalent • 2+ years of contact center experience and/or comparable Flagstar Retail Banking experience • Bachelor’s degree or some level of college coursework (preferred) • Financial Services experience (preferred) • Salesforce or comparable CRM experience (preferred) • Expertise with MS Office Suite (preferred) • Expertise with DNA or comparable banking applications (preferred) • Working proficiency in the Spanish language (preferred)