Enterprise Account Manager

October 16

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Bill Payment • AP Automation • Cross-Border Payments • Commercial Card Programs • Currency Risk Management

10,000+

Description

• Roomex is an all-in-one travel and expense management platform designed for businesses with a mobile workforce. • The Role: Enterprise Account Manager, Customer Success. • This position can be based remotely in the UK. • Achieve Revenue Goals: Drive revenue growth by meeting or exceeding targets within your assigned portfolio of accounts. • Customer Relationship Management: Serve as the main point of contact for your customers, building strong, trusted relationships to foster retention and expansion. • Strategic Customer Planning: Develop and execute tailored engagement plans for each customer, focusing on maximising their success and value from the Roomex platform. • Cross-Functional Collaboration: Work closely with Sales, On-Boarding, and Marketing teams to ensure a smooth transition for newly acquired customers and promote product adoption. • Product Adoption & Education: Lead customer education efforts on new product features and initiatives to ensure full utilisation and platform penetration. • Performance Monitoring: Regularly report on performance against key KPIs, using data-driven insights to recommend improvements and new strategies. • Travel & Industry Expertise: Leverage your understanding of the travel industry to provide relevant guidance and best practices to clients.

Requirements

• Minimum of 2 years’ experience in Account Management in a B2B environment, ideally within the travel, hospitality, or SaaS industry. • Experience managing complex accounts with multiple stakeholders, including senior leadership teams. • High-energy and results-driven, with a proven track record of achieving targets and driving growth. • Strong communicator, fluent in English with excellent sales and interpersonal skills. • Proven success in retaining and growing a portfolio of clients through effective relationship management and strategic engagement. • Strong data analysis skills and the ability to make informed, data-driven decisions. • Highly proactive, self-motivated, and committed to delivering outstanding customer outcomes. • Excellent time management and prioritisation skills. • High proficiency in MS Office and CRM tools, with strong attention to detail. • Demonstrated ability to build and maintain effective cross-functional relationships with internal teams.