Customer Success Manager

3 days ago

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FlutterFlow

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FlutterFlow is a platform that enables users to build customized applications quickly and efficiently. With a focus on visual development, FlutterFlow allows users to design user interfaces using over 200 pre-designed UI elements and implement app logic through a visual Action Flow Editor. The platform supports integration with databases and services such as Firebase and Supabase, making data connectivity straightforward. Users can collaborate with their teams seamlessly, deploy apps across multiple platforms, and export their code without vendor lock-in, empowering them to turn innovative ideas into reality with ease.

51 - 200 employees

Founded 2020

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 $25.5M Series A on 2024-01

📋 Description

• FlutterFlow is a leading visual development platform that revolutionizes the way teams create, design, and deploy applications. • You will be the first US-based hire on FlutterFlow’s customer success team, where you’ll help support our growing Enterprise segment and ensure long term customer success and satisfaction. • As our first US-based CSM, you'll have significant autonomy to shape our enterprise customer success strategy and directly impact our growth trajectory. • Serve as the primary point of contact and strategic advisor for key enterprise accounts, fostering strong relationships and product adoption, as well as ensuring customers achieve success with our platform. • Guide new and existing customers through onboarding, training, and best practices to ensure deep adoption and proficiency. • Collaborate with customers to measure and communicate the value of FlutterFlow, helping them understand and optimize their return on investment based on a clear understanding of their goals, business objectives and key success factors. • Monitor account health, proactively address concerns, and manage the renewal process to minimize churn and identify upsell opportunities. • Partner with Sales, Product, and Engineering teams to advocate for customer needs and influence product roadmap

🎯 Requirements

• Proven track record of 3+ years in managing enterprise accounts within a SaaS or tech environment, with a focus on customer retention and success. • Able to quickly understand and explain technical aspects of low-code/no-code platforms, translating them into clear business benefits. • Strong analytical skills to track success metrics, ROI, and customer health, driving data-informed decisions. • Proactive approach to identifying challenges and providing innovative solutions that ensure continuous customer success. • You are willing to travel quarterly for team summits, which are sometimes international