Customer Marketing Specialist

6 days ago

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FMX

WebsiteLinkedInAll Job Openings

Facilities Management • Maintenance Management • CMMS • CAFM

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📚 Education

Description

• FMX is seeking a driven and customer-focused Customer Marketing Specialist to join our growing marketing team. • In this role, you will play a pivotal role in enhancing the customer experience, driving product adoption, and increasing upsell opportunities through strategic customer marketing and enablement initiatives. • You will collaborate across teams to craft targeted campaigns, develop engaging enablement resources, and ensure customers fully realize the value of FMX's solutions. • This position reports to the Manager, Campaign Marketing, and works closely with the Senior Product Marketing Manager to ensure alignment and execution of customer-centric strategies. • Responsibilities include developing customer marketing campaigns, enabling resource development, customer-focused content creation, organizing webinars and events, cross-functional collaboration, data-driven insights, and customer advocacy support.

Requirements

• 3+ years of experience in customer marketing, customer success, or a similar role with a demonstrated focus on creating marketing campaigns and enablement resources for customers. • Proven experience in developing customer-centric enablement materials and training resources that drive product adoption and satisfaction. • Strong organizational and project management skills, with the ability to manage multiple campaigns, enablement projects, and initiatives simultaneously. • Knowledge of marketing automation platforms such as Marketo is a plus. • Understanding of customer success practices, including product adoption and retention strategies. • Ability to track, analyze, and report on customer engagement data to drive insights and improve performance. • Excellent interpersonal skills, with the ability to effectively collaborate across cross-functional teams and maintain a customer-first perspective. • Familiarity with SaaS products is a bonus.

Benefits

• You’ll make a big impact: You’ll have significant influence over the direction of our content and the future of our company. • We value learning and mentorship: We have a training and incentive program and mentorship opportunities. • Competitive benefits: 100% company-paid health, dental and vision insurance. • Work from home: At FMX, we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator. • Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection. • Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time? • Enjoy flexible working hours: Have a dentist appointment at 8:30 AM? Need to tack on an extra 15 minutes at lunch to squeeze in that workout? As long as you're getting your work done then our working hours are flexible. • You can wear jeans and tees: Feel free to keep it casual, we do. • You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.