Behavioral Health Manager

3 days ago

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FOLX Health

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FOLX Health is a comprehensive health and wellness platform specifically designed for the LGBTQIA+ community. Offering gender-affirming care, mental health services, therapy, primary care, and sexual and reproductive health, FOLX is dedicated to providing an inclusive and supportive healthcare environment. With a focus on expert, affirming, and inclusive care, the platform serves over 50,000 individuals, supporting their unique health needs through a secure online portal. FOLX also offers a community platform for peer support and educational resources, reinforcing its commitment to holistic and personalized care.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

📋 Description

• We are seeking a Behavioral Health Manager & Therapist to lead our growing team of behavioral health therapists, manage the administrative and operational aspects of the behavioral health program, and provide care for our members (patients). • FOLX Health exists to be the leading health and wellness platform for LGBTQIA+ care, providing end to end services, both virtually and in person, across the spectrum of community needs. • We are the north star for innovation in the broader ecosystem by creating joyful, affirming healthcare on one’s own terms and building community and access around those needs. • Execute on strategy to achieve program goals and performance metrics for behavioral health services and related programs. • Define and maintain documentation, that establishes program service standards, addresses issues and escalates appropriately. • Communicate to the broader clinical and business team at FOLX on strategies, services, programs, projects and initiatives related to behavioral health. • Partner with Marketing to develop communications and programs for existing and prospective members, develop content for our community platform and library, and serve as a spokesperson as required. • Foster and maintain strong, effective working relationships with peers across FOLX. Collaborate cross-functionally to proactively anticipate challenges and resolve escalated issues or projects. • Ensure compliance with federal, state and local laws, rules and regulation. • Ensures services and programs align with industry best-practices. • Manage a team of therapists: provide supervision and oversight to other program staff, facilitate team meetings, and drive performance and efficiency metrics. • Assist in hiring, management, coaching, development, and evaluation in individual/team performance, providing continuous feedback. • Provide management level clinical expertise in member care, acting as an escalation point and crisis intervention as required. • Perform chart audits to assess staff compliance with documentation requirements and ensure the program remains in compliance. • Carry a PT panel of therapy members.

🎯 Requirements

• 5+ years’ experience in behavioral health and/or working with behavioral health providers/networks; direct patient care experience strongly preferred • 3+ years supervisory experience required • Master’s Degree in Social work, Psychology or related field; licensed provider (LCSW, LPC, LMHC, PhD, etc) required • Ability to demonstrate subject matter expertise with behavioral health concepts, principles and methods of treatment, in addition to related standards, best-practices, laws, rules and regulations • Skilled in planning, organizing and managing diverse, multidisciplinary behavioral health programs • Skilled in establishing and maintaining effective working relationships with various internal and external teams, representatives and stakeholders • Skilled in developing, implementing and monitoring behavioral health policies, procedures and standards of treatment • Ability to demonstrate success in leadership, achieving results, executing/driving work, communication, and patient care • Ability to use analytical skills to develop new or implement change to existing program functions • Ability to interpret and explain the implications of planned changes to current state of business • Ability to problem solve and overcome obstacles to ensure successful program operations • Proficiency with MS Office/Google Suite applications

🏖️ Benefits

• We show up for our members and each other in service of our mission. • Build trust by openly sharing our goals and progress. • Invest in our team by providing the tools and training needed to achieve individual goals. • We trust our team to get their jobs done.