Foothold Technology
Human Services Software • Electronic Health Records • Homeless & Housing Services Management; HMIS • Behavioral Healthcare Management • Social Services Software
51 - 200
💰 Venture Round on 2018-09
Support Specialist
November 22, 2023
Foothold Technology
Human Services Software • Electronic Health Records • Homeless & Housing Services Management; HMIS • Behavioral Healthcare Management • Social Services Software
51 - 200
💰 Venture Round on 2018-09
Description
• Provides help desk assistance and support to local help desk users • Troubleshoots reported issues and configures database settings • Assists Product & Engineering as subject matter experts and provides testing of new features • Contributes to Customer Experience Initiatives • Provides backup assistance to testers on the Product & Engineering team in manual testing work • Provides backup on external client communications • Provides backup assistance to the FCM File Sync Specialist • Effectively applies knowledge in the role of internal resource • Engages in continuous learning of new features
Requirements
• Proficiency in ticketing software such as HappyFox • Strong written and verbal communication skills • Excellent customer service skills • Strong analytical and problem-solving skills
Benefits
• Equal Employment Opportunity employer • Competitive salary • Opportunities for learning and professional growth
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