Solutions Engineer

5 hours ago

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Forage

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

🔌 API

Description

• A Solutions Engineer with strong technical skills and excellent communication and interpersonal skills. • You will be responsible for designing technical solutions that meet the needs of our customers, and ensuring our customers successfully implement them to launch. • You will be the critical link between our merchants’ technical team and our Forage Engineering team. • You will work closely with our business development team, merchant operations, product managers, engineers, and customers to understand business requirements and identify appropriate technology solutions. • Support our Business Development team throughout the sales, ensuring that customers clearly understand and have a positive experience with Forage’s products and services. This includes conducting product demonstrations, creating proposals and technical documentation, and working with development teams to customize and configure software solutions. • Lead and manage the technical integration process with large enterprise businesses, driving towards launches on specific timelines with urgency. • Collaborate with operations and technical teams to ensure successful launches and post-launching scaling, building a playbook to support as we learn and grow. • Analyze and troubleshoot technical issues and offer appropriate solutions to our customers. • Collaborate with our technical writer to create and refine reference solutions and guides based on feedback from partners. • Collaborate with the engineering team to resolve complex technical issues • Collaborate with our product team and merchant operations team to develop custom solutions and integrations to address customer needs

Requirements

• 5+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, or partner engineer). • Experience in helping customers adopt and consume software • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels • Strong ability to use voice of the customer to inform thought leadership about product and operational changes • Outstanding oral and written communication skills, comfortable explaining complex concepts to both technical and non-technical audiences • Ability to understand how a wide variety of technologies and systems interact with each other • Experience integrating a payments processor or other RESTful APIs into web or mobile applications • Experience in solving open ended fintech or payments business problems with a combination of technology and creative thinking • Experience working in the global enterprise sales cycles and driving measurable business outcomes for a customer • Familiarity with tools such as Figma and Postman. • Familiarity with programming languages such as Ruby and Python • Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers

Benefits

• equity • benefits