Account Director - Customer Success

September 12, 2024

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Formant

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Robotics • Industrial automation • Cloud infrastructure • Sensing • Machine learning

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

💰 $21M Series A on 2023-10

Description

• Serve as primary contact and trusted advisor for Enterprise customers. • Build and nurture relationships with stakeholders. • Develop and execute strategic account plans. • Collaborate with teams to drive client success. • Address and resolve client issues promptly.

Requirements

• 5+ years of experience in Account Management or Customer Success with a SaaS B2B product. • Proven record of exceeding expansion and retention goals. • B2B SaaS experience with complex technical products. • Startup experience (less than 100 employees). • Experience with CRM tools (Hubspot, Salesforce, etc.). • Expertise in robotics, agricultural, inspection, or facility maintenance industries. • Excellent communicator.