Customer Success Manager - Government

September 24

Apply Now

Receive Emails with Similar Jobs

Fortive

WebsiteLinkedInAll Job Openings

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• This Government Customer Success Manager will be based in the Western United States and is responsible for identifying and closing business opportunities within established accounts... • The Customer Success Manager influences clinical and non-clinical collaborators to increase the use of the company’s annual subscription-based platform solutions and any new commercially released products... • Plan and carry out sales activities to agreed budgets, sales volumes, values, product mix and timescales... • Actively use and support CRM and funnel growth by creating new contacts, lead management, adding new opportunities and updating projected close dates and probabilities based on customer evidence... • Create and maintain a consultative relationship to become a trusted advisor with our client base... • Present and demo the patient safety and business benefits of the Censis solutions... • Drive ownership and accountability to deliver on monthly, quarterly, and yearly metrics and targets... • Combat and overcome objections by demonstrating product knowledge and beneficial selling techniques... • Conduct market analysis to understand trends, competitive landscape, and identify new business opportunities... • Collaborate on proposals, quotations, and contracts to secure new projects and services... • Participate in customer presentations and workshops to highlight our company’s expertise and offerings... • Travel requirements up to 35% within the territory assigned...

Requirements

• Minimum of 5 years relevant (technical) sales experience in the SaaS and/or medical device market. • Experience selling into government entities (VA, DOD preferred) • Experience in interacting with and engaging collaborators in the sterilization, hospital hygiene or operating room fields. • Bachelor’s degree required. • Consistent track record of results with real-world examples of how you’ve effectively managed a book of business and delivered results while improving customer satisfaction, adoption, and retention. • Experience with pricing principles and sales practices in SaaS business environments. • Excellent negotiation, influencing, business planning, and problem-solving skills. • Excellent organizational skills, outstanding subject matter expertise, a high degree of adaptability and the ability to anticipate and respond to changing priorities. • Strong communication skills (oral and written) and the ability to use them at several organizational levels. • Strong prioritization and organizational skills — able to work simultaneously on multiple high priority tasks with an impeccable attention to detail. • Strong analytical, commercial, and digital literacy such as Excel, Sharepoint, Oracle, Microsoft Dynamics or Salesforce.com.