Field Service Engineer - Float

2 days ago

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Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• Under remote supervision, Advanced Sterilization Products’ Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems. • Manages all responsibilities of primary territory, including compliance and documentation requirements. • Performs the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory. • Provides support and responds to customers related to critical service. • Determines cause(s), troubleshoots, and performs corrective action as required. • Completes all assigned training and documentation requirements within assigned due dates. • May advise and assist in affecting design changes to improve equipment efficiency, quality and/or reduce cost of operation. • Manages customer expectations on a regular basis before & after various interactions to ensure customer satisfaction.

Requirements

• Minimum of 3 years of related work experience with Associate Degree. • Minimum of 5 years of experience in customer support/customer relations/technical support. • Minimum of 2 years customer service experience. • Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment. • Demonstrate excellence in providing customer service. • Highly motivated to achieve top level customer satisfaction in all accounts. • Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills. • Experience using office based and customized computer programs/applications for territory management and administrative activities. • Basic knowledge of office-based computer programs such as Word, Excel and Access, and their application in administrative activities. • Knowledge of service systems. • Knowledge of inventory management practices to maintain and account for parts inventory. • Basic understanding of business practices, processes, and associated costs of managing primary territory. • Knowledge of calibrated tools. • Able to lift 80 pounds to a height of four (4) feet; operate company vehicles; sitting/driving for long periods of time; excessive standing, bending, and stooping. • Frequent air travel 50% of the time.