Technical Support Engineer

November 5

Apply Now

Receive Emails with Similar Jobs

Fortive

WebsiteLinkedInAll Job Openings

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+

💰 Post-IPO Equity on 2020-03

Description

• Diagnose and troubleshoot internal and external customer technical issues for various transformer monitoring devices • Research and identify solutions to software and hardware issues • Remote support for installation, commissioning, maintenance, and repairs • Organize high quality training to both internal departments and external customers • Communication protocol troubleshooting and online support configuring and integrating SCADA systems using Modbus, DNP3, and IEC61850 • Ask customers targeted questions to quickly understand the root of the problem • Guide clients through a series of actions until they have solved a technical issue • Track issues through to resolution, within agreed time limits • Pre-sales/post-sales assistance for CBM projects • Provide prompt and accurate feedback to customers • Properly escalate unresolved issues to appropriate internal teams • Ensure all issues are properly logged in Salesforce • Prioritize and manage several open issues at one time • Follow up with clients to ensure their systems are fully functional after troubleshooting • Prepare accurate and timely reports • Document technical knowledge in the form of notes • Maintain strong, professional relationships with clients • Internal and external practical customer training • Travel in Support of the Field Service Organization

Requirements

• Possess 3+ years of relevant experience • Bachelor’s degree in electrical, Mechanical Engineering or relevant field of study, preferred • Experience in customer support, customer service, customer experience or relevant technical roles • Strong analytical and problem-solving skills. Proven ability troubleshooting and finding practical solutions to complex issues to meet customer needs • Excellent communications skills both verbal and written. Ability to interface with customers at different levels to communicate technical ideas and concepts clearly and in simple terms • Ability to understand and interpret detailed engineering documents, drawings, and wiring diagrams, drawings, and wiring diagrams • Ability to travel up to 20% of the year if necessary