Client Support Engineer

November 5

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Greenpoint Technologies, Inc.

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Engineering, Design and Manufacturing of Boeing VIP and Head-of-State Aircraft Interior Completions • Boeing Business Jet Interior Completions • 747-8 VIP Products • Turn-key Interior Integration

201 - 500

Description

• Provides technical support to clients after delivery, ensuring their needs are met promptly and professionally. • Troubleshoots complex issues related to the aircraft interior, including entertainment systems, seating configurations, lighting, and custom installations. • Provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations. • Communicate with clients and their representatives to understand their needs and explain technical solutions. • Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed. • Create and maintain comprehensive documentation of support cases, including technical resolutions and best practices. • Ensure that all support-related activities align with the company's high standards of quality and customer service. • Provide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors. • Work closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality. • Other duties as assigned.

Requirements

• Bachelor’s degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or equivalent combination of education and experience. • Understanding of VVIP aircraft interiors, systems, avionics, and electrical equipment. • Good verbal and written communication skills, with the ability to interact professionally with high-profile clients and their representatives. • Ability to diagnose and resolve complex technical issues effectively and efficiently. • Demonstrated commitment to providing exceptional customer service and maintaining a customer-centric approach. • Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment. • Comfortable adapting to the unique and evolving needs of VVIP clients. • Effective in communicating with diverse cultural groups as well as different levels from owners to factory floor personnel. • Ability to read and interpret documents such as RFQs, statements of work, engineering drawings, aircraft technical publications (AMM, IPC, WDM, SDS, ICA, etc), and component specifications. • Ability to solve practical problems and deal with uncertainty in situations where only limited standardization exists. • Ability to work outside of core business hours as required. • Ability to travel for extended periods of time up to 6 weeks.