Technical Support Specialist

November 4

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LoadSpring Solutions

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Application-Hosting • Network-security • Project-Management-software • Project-Managment

51 - 200

Description

• LoadSpring is expanding beyond hosting into the world of predictive transformation. • We bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. • Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data. • LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. • You’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. • As a Technical Support Specialist, you will be responsible for analyzing, troubleshooting, and resolving problems for customers with business applications, networking, and hardware.

Requirements

• 3-5 years of experience in IT customer support, with a strong focus on applications. • Prefer experience with applications such as Primavera, Autodesk, ESRI or equivalent tools. • Experience with Windows Operating systems, including Server 2016 & 2019. • Knowledge of construction project management processes and procedures a plus. • Experience with installation and configuration of hardware and software. • Intermediate to Advanced troubleshooting knowledge of application infrastructure. • Ability to handle escalated issues, troubleshoot error messages, and implement fixes, identifying relevant escalation paths if unable to resolve. • Ability to explain technical issues to technical and non-technical employees and customers. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Attention to detail and a commitment to quality. • Strong analytical and problem-solving skills. • Ability to work Monday- Friday within Eastern Timezone hours and an on-call rotation of at least 6 weekends and up to 2 holidays per year. • United States Citizenship or Legal United States Permanent Resident status.

Benefits

• Health, Dental, Vision, Life, Disability, 401k with a match, and more!