IT Support Engineer

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Abtech Technologies

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Dell EMC Partner • VMware Solution Provider • IT support Services • Data Protection • Cyber Recovery

51 - 200

Description

• Customer engineer for the company's managed services customers. • Provide Tier 2 support to end users. • Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations. • Advise customers regarding the product's proper use and address specific user issues. • During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

Requirements

• Windows Desktop Support • Basic hardware and software troubleshooting • Competent in basic troubleshooting and setup of Microsoft Office • Virus / Spyware removal • Windows Server system administration (2008R2 and 2012R2 required,) • Exchange (Exchange 2010,2013, O365), maintenance, upgrades and troubleshooting • Backup administration • Strong knowledge of Active Directory in small to midsize network environments • Reviewing application and security logs • GPO troubleshooting and creation • VMware experience • Networking / Internet Protocols / Firewall / Router / Wireless access point configuration • Solid understanding of TCP/IP networking • Experience with SonicWall’s line of networking equipment is preferred • Cisco experience a plus • Strong written and verbal skills • Experience using a help desk ticketing system • Ability to handle clients professionally during all interactions with them. • Mac skills, especially in relation to connecting Apple products to a Windows based network. • Basic iOS and Android skills