IT Support Engineer

November 4, 2024

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Abtech Technologies

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Abtech Technologies is a market leader in providing Managed IT Services and Solutions, IT Support, and Disaster Recovery Services. With over 35 years of experience, Abtech offers a complete range of services including data protection, cloud services, managed IT, and security solutions to businesses. The company specializes in cloud disaster recovery, Linux support, database administration, network monitoring, and security operations. Their partnerships with major technology providers like Dell Technologies enable them to offer reliable hardware and IT infrastructure solutions. Abtech's managed services portfolio is designed to support a wide range of platforms including Microsoft, VMware, and Linux, focusing on cloud migration and cyber recovery to protect critical business data and IT systems.

Dell EMC Partner • VMware Solution Provider • IT support Services • Data Protection • Cyber Recovery

51 - 200 employees

🏢 Enterprise

🔐 Security

☁️ SaaS

📋 Description

• Customer engineer for the company's managed services customers. • Provide Tier 2 support to end users. • Provide troubleshooting and technical support remotely via phone, web based tools and email, as well as onsite visits to customer locations. • Advise customers regarding the product's proper use and address specific user issues. • During problem escalations, act as a liaison between customers and Tier 3 support if necessary.

🎯 Requirements

• Windows Desktop Support • Basic hardware and software troubleshooting • Competent in basic troubleshooting and setup of Microsoft Office • Virus / Spyware removal • Windows Server system administration (2008R2 and 2012R2 required,) • Exchange (Exchange 2010,2013, O365), maintenance, upgrades and troubleshooting • Backup administration • Strong knowledge of Active Directory in small to midsize network environments • Reviewing application and security logs • GPO troubleshooting and creation • VMware experience • Networking / Internet Protocols / Firewall / Router / Wireless access point configuration • Solid understanding of TCP/IP networking • Experience with SonicWall’s line of networking equipment is preferred • Cisco experience a plus • Strong written and verbal skills • Experience using a help desk ticketing system • Ability to handle clients professionally during all interactions with them. • Mac skills, especially in relation to connecting Apple products to a Windows based network. • Basic iOS and Android skills