Enovia PLM Technical Support Engineer

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GoEngineer

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3D CAD/CAM Product Design Solutions /SOLIDWORKS • CAMWorks • 3D Printing and Print Services Bureau / Stratasys • Enterprise Data Management • 3D Scanning

201 - 500

Description

• The ENOVIA Technical Support role is primarily responsible for providing support functions for customers. • Incoming ticket queue management. • Investigation of customer's issue. • Troubleshooting sessions. • Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration. • Creation and monitoring of Support Requests through Dassault Systemes. • Perform any other duties as assigned by the supervisor. • Develop long-term relationships with customers by providing excellent support and communication.

Requirements

• CAD/CAM/PDM/PLM software and industry awareness • Experience with ENOVIA, 3DEXPERIENCE • Hands-on experience with other Dassault Systèmes software • Experience with Knowledgeware and automation with Visual Basic would be an advantage • Knowledge of competitive software • Ability to convey technical concepts to an audience with a broad range of backgrounds • Highly motivated and passionate about new technology • Excellent written and verbal communication skills • Self-motivated • Creative • Bachelor’s degree in Engineering or Computer Science preferred • 5+ years’ experience with computers, Windows OS, and typing. • 5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking • Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care. • Proven experience troubleshooting hardware and software.

Benefits

• Participation in GoEngineer's generous PTO program from day one of employment. • 401(k) Plan that includes up to a 6% company match, 100% vested day one. • Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts. • Generous HSA Contribution with participation in the High Deductible Health Plan. • Employer paid Life Insurance Policy with optional Supplemental Life available. • Employers paid Short-Term and Long-Term Disability Benefits. • Dental, Vision, and other Ancillary benefits.