Customer Technical Support Engineer

3 days ago

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Kontakt.io

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Beacon hardware • Proximity computing • iBeacon and Android • Cloud platform and backend • API and SDK

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Description

• Kontakt.io offers hospitals an advanced care delivery operations platform that uses intelligent data analysis to deliver actionable insights, predictions, and AI-driven recommendations. • Optimize resource allocation • Swiftly adapt to changing patient flow and demand • Enhance overall operational efficiency • Improve care coordination and delivery • Our growth trajectory over the past 24 months has been exceptional: • Team expansion from 70 to 130 professionals • Quadrupled Annual Recurring Revenue (ARR) • Maintained strong capital efficiency • Now, with a $47.5 million investment from Goldman Sachs, we’re entering an exciting new growth phase, aiming to surpass $100M+ ARR. • We’re looking for a Customer Technical Support Engineer who will play a key role in enhancing customer success and satisfaction.

Requirements

• Experience: Minimum of 3 years in technical customer support, with a solid background in troubleshooting hardware, software, and system performance. • Technical Proficiency: Understanding of API integrations, basic programming skills (Python or other scripting languages), and experience with BLE or RTLS technologies is a plus. • Communication: Strong written and verbal communication skills, with an ability to simplify complex concepts for non-technical audiences. • Problem-solving: Analytical mindset and a creative approach to challenges, with an ability to prioritize tasks effectively. • Autonomy: Proven track record of success working independently, especially in remote or distributed teams.

Benefits

• A fast-paced, dynamic startup environment with a flat organizational structure. • Competitive compensation, including a base salary and an Employee Stock Option Plan (ESOP). • Flexible work arrangements. • Access to cutting-edge IoT technology and a collaborative, expert-driven team. • Additional perks: comprehensive health insurance.