Technical Support Representative

October 28

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CORA Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

Description

• Utilize listening and problem-solving skills to troubleshoot client issues • Keep clients informed of progression with issues and provide follow up as necessary • Build peer relationships and collaborate with other departments as necessary to expedite resolutions • Prepare and execute client trainings/documentation/presentations as necessitated by the job

Requirements

• Knowledge and experience with Microsoft SQL, Windows Server, IIS (Internet Information Services) required • Bachelors or Masters Degree in the areas of Computer Science and/or Information Technology preferred • Knowledge of accounting-based applications preferably in Construction, Service and/or related industries a definite asset • Proven ability to work in a fast-paced environment and meet deadlines • Proven ability to problem solve and teach others • Excellent organizational, time management and customer service skills • Excellent command of the English language (spoken and written)