IT Support Technician

October 28

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Unison Infrastructure

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Description

• Unison Infrastructure is hiring an experienced support tech for IT-related issues. • Responsibilities: Manage helpdesk services, assist users, and maintain IT policies. • Required skills: 5+ years in IT support, Microsoft 365, cybersecurity, and compliance experience.

Requirements

• Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management. • Minimum five years of relevant experience in a help desk/IT support or higher tier role. • Experience providing remote support via phone and remote-control applications required. • Experience in the set-up, configuration, and use of computer hardware, software, and networks • Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365 • Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.) • Set up, maintain, and troubleshoot wireless networks, network firewalls, switches. • Experience in running phishing simulations across the network and managing end user training from the results. • Understanding of Cloud Solutions & Cloud Computing. • Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software. • Ability to communicate technical issues to technical and non-technical employees. • Quick analytic response to resolve issues in any situation. • Self-motivated and willing to learn, as well as always finding the solution. • Able to work in a fast-paced environment.