Technical Support Representative

October 28

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000

Description

• Utilize listening and problem-solving skills to troubleshoot client issues • Write/execute data utility programs, SQL scripts to correct various issues • Trace software, run SQL queries, review system logs to determine root causes of issues • Keep clients informed of progression with issues and provide follow up as necessary • Build peer relationships and collaborate with other departments as necessary to expedite resolutions • Assist with testing of the various products as needed • Prepare and execute client trainings/documentation/presentations as necessitated by the job • Participation in our annual User Group Meeting (UGM) and facilitating client socialization/networking

Requirements

• Knowledge and experience with Microsoft SQL, Windows Server, IIS (Internet Information Services) required • Bachelors or Masters Degree in the areas of Computer Science and/or Information Technology preferred • Knowledge of accounting-based applications preferably in Construction, Service and/or related industries a definite asset • Proven ability to work in a fast-paced environment and meet deadlines • Proven ability to problem solve and teach others • Excellent organizational, time management and customer service skills • Excellent command of the English language (spoken and written)