Technical Support Manager

November 5

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Payabli

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11 - 50

💰 $4.1M Seed Round on 2022-04

Description

• Payabli is a Payments infrastructure and monetization platform. • Our developer friendly embedded payment components and APIs allow for our Software partners to easily integrate diverse Payment Acceptance and Issuance capabilities. • We’re a tight-knit and scrappy team of Entrepreneurs and Engineers that have launched and scaled successful FinTech and SaaS businesses in the past. • We care deeply about our Team and Partners, and never ask from them what we wouldn’t be willing to do ourselves. • We want a vibrant culture where employees love coming to work every day. • We want to build a sustainable organization that has a strong sense of purpose and is long-term in its thinking. • As a result we’re growing fast and are looking for an extraordinary Partner Success Manager to help us manage a number of new Partners we’ve recently brought onto the platform.

Requirements

• 3-5 years of experience in technical support, specifically in the payments industry. (Payments Experience Required) • Strong understanding of APIs and how they function in payment ecosystems. • Proficiency with Postman or similar tools for API testing. • Experience working with payment devices (e.g., POS systems, card readers) and troubleshooting device-related issues. • Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical stakeholders. • Friendly and professional demeanor; able to build rapport with customers and internal teams. • Strong problem-solving skills with a proactive approach to addressing technical challenges. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Competitive Base Salary • Bonus potential • Remote work, our entire team is distributed with concentrations in Florida and California • Flexible working hours. • Monthly Education Stipend on anything that enhances your skills or gets you closer to accomplishing your goals • Annual / Bi-Annual Team Retreats