Program Manager

November 6

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FORWARD Platform

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Data Software • Collaboration • Data Storytelling • Open Data Portal • Data Communication

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Description

• As Program Manager, you will be responsible for the day-to-day management and success of our customers’ programs. • The Program Manager is the primary customer-facing role who is responsible for the end-to-end delivery of the customers program. • You will create and foster strong relationships with key customer staff, and engage internal and external stakeholder relationships. • You will manage the multiple internal processes and staff required for the successful delivery of the program. • You will oversee the complexities of the program workflow, managing processes, and collaborating with internal teams to ensure the delivery of the program. • You are front and center with our customers, supporting their community development, economic development, and assistance programs to enhance their communities. • You are the face and voice of FORWARD with our customers. Your activities will be focused on making our customers' programs a success while enhancing their communities.

Requirements

• 3-5 years experience in an partner management, account management, or customer management role • Technical savvy and ability to learn and process new systems quickly • Experience in customer service and strong communication skills orally and written to key stakeholders • Ability to manage multiple projects and high volume of activity • Ability to solve ambiguous problems and proactively identify and mitigate risks • Excellent time management skills, with a focus on organization and attention to detail • Proficiency with Microsoft Office Products, including Excel, Word, PowerPoint, and project management software such as Asana and Jira • Experience in managing people, processes, and customers • Experience in implementing and managing government social programs including housing, emergency rental, community development, or homeless programs. (Preferred) • Experience in Customer Relationship Management software (such as Salesforce) is preferred • Bachelor's Degree, or equivalent experience (Preferred) • Bilingual ability strongly preferred (Preferred)

Benefits

• Fully remote position • Unlimited PTO • 100% Employee paid medical and dental insurance • Stock Options • 401K Plan