Client Success - Customer-Facing Onboarding Support

February 11

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FOUNDRY

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FOUNDRY is a flexible coworking space provider in the UK, offering innovative work environments suited for freelancers, startups, and established businesses. With amenities such as coworking lounges, private offices, dedicated desks, meeting rooms, and wellness suites, FOUNDRY promotes a thriving community that enhances productivity and collaboration. Each location is designed to cater to the varying needs of its users, making it an ideal partner for those embracing hybrid work models.

2 - 10 employees

🤝 B2B

🏢 Enterprise

📋 Description

• Be Part of a Mission-Driven Team • At Foundry for Good, we don’t just build businesses—we build businesses that do good. • Support nonprofits, trade associations, and mission-driven organizations with innovative software, impactful marketing strategies, and tools that empower positive change. • Provide a professional and great experience for customers • Provide exceptional customer service via email and conference call by answering questions, troubleshooting issues, provide recommendations, and resolving concerns promptly • Schedule and lead daily Zoom calls with customers • Operate as the lead point of contact for all matters specific to customers assigned to you • Play an active role in solving customer requests, issues, and training • Work through any delays or obstacles that may pop up to ensure clients are successfully set up • Proactively identify and address potential roadblocks to customer success. • Gather customer feedback and suggest improvements to enhance the onboarding process. • Work with multiple teams during the day to provide a great customer experience and expand the success they see with the product.

🎯 Requirements

• Based in the Philippines with consistent availability for a long-term role. • Highly organized and outstanding organizational ability • A team player who can has a willingness to learn and grow at a fast-pace • Exceptional English verbal and written communication skills • Strong academic background who graduated with an outstanding General Weighted Average • Individuals who graduate with a major that could be a good fit including Communications, Business Ad, Public Relations, Journalism, English, Public Administration, or other Liberal Arts degrees. • You must love the idea of giving back to the community and nonprofits. • You must be extremely comfortable with change. • You must believe that the best contributors should get better rewards. • You must be willing to disagree and commit. • You must believe the status quo is unacceptable. • Be able to work independently and have a proven ability to work in a fast-paced environment • Have excellent written & verbal communication skills • Have a demonstrated ability to learn new things quickly and think on your feet • Can work through obstacles and challenges • Be highly organized with strong time management skills • Be results driven and goal-oriented

🏖️ Benefits

• Paid vacation time • 20 days accrued annually • These paid days off each equate to 8.0 hours of billable time. • Expect to use 5 of the days during the Christmas – New Year’s period. • Paid sick time • 5 sick days off annually • Paid life leave* • 15 days accrued annually. • Once per year in December, you can cash out any accrued life leave time. • Paid holidays • You have 7 paid US holidays. • Additional benefits • Bereavement Policy • Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)