Client Success - Customer Facing Onboarding Support

February 10

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Double the Donation

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Double the Donation is a platform dedicated to enhancing corporate matching gift revenue for nonprofits. By providing tools that seamlessly integrate with various donation platforms and CRMs, Double the Donation enables organizations to discover and encourage matching gift opportunities in real-time. Their extensive database and automated processes ensure that donors can easily submit matching gift requests, significantly increasing the effectiveness of fundraising efforts for nonprofits of all sizes.

Employee Matching Gifts • Volunteer Grants (Dollars for Doers) • Nonprofits • Corporate Giving • Double Donations

11 - 50 employees

Founded 2010

🤝 Non-profit

🛍️ eCommerce

🌍 Social Impact

💰 Seed Round on 2011-01

📋 Description

• Provide a professional and great experience for customers • Provide exceptional customer service via email and conference call by answering questions, troubleshooting issues, provide recommendations, and resolving concerns promptly • Schedule and lead daily Zoom calls with customers • Operate as the lead point of contact for all matters specific to customers assigned to you • Play an active role in solving customer requests, issues, and training • Work through any delays or obstacles that may pop up to ensure clients are successfully set up • Proactively identify and address potential roadblocks to customer success. • Gather customer feedback and suggest improvements to enhance the onboarding process. • Work with multiple teams during the day to provide a great customer experience and expand the success they see with the product.

🎯 Requirements

• This is a work-from-home setup. • US EST Hours (Approx. 8 or 9 am to 5 or 6 pm EST) • Another option is the 5am-2pm PHT shift. • Based in the Philippines with consistent availability for a long-term role. • Highly organized and outstanding organizational ability • A team player who can has a willingness to learn and grow at a fast-pace • Exceptional English verbal and written communication skills • Strong academic background who graduated with an outstanding General Weighted Average • Individuals who graduate with a major that could be a good fit including Communications, Business Ad, Public Relations, Journalism, English, Public Administration, or other Liberal Arts degrees. • Be able to work independently and have a proven ability to work in a fast-paced environment • Have excellent written & verbal communication skills • Have a demonstrated ability to learn new things quickly and think on your feet • Can work through obstacles and challenges • Be highly organized with strong time management skills • Be results driven and goal-oriented

🏖️ Benefits

• Paid vacation time • 20 days accrued annually • These paid days off each equate to 8.0 hours of billable time. • Expect to use 5 of the days during the Christmas – New Year’s period. • Paid sick time • 5 sick days off annually • Paid life leave* • 15 days accrued annually. • Once per year in December, you can cash out any accrued life leave time. • Paid holidays • You have 7 paid US holidays. • Additional benefits • Bereavement Policy • Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc)