Customer Success Specialist
August 17
Description
• As a Customer Success Specialist at Tsunami Express, you’ll be on the front lines, helping our customers navigate their memberships, manage accounts, answer their general inquiries, and ensuring they leave each interaction feeling valued and understood. • As we build this new team, you’ll be instrumental in helping us create and build the foundation for an amazing customer experience.
Requirements
• Customer Empathy: You are an exceptional listener, in order to understand and respond to customer needs. You have a genuine desire to help others and resolve their issues. • Communication Skills: Top-notch written and spoken communication abilities. • Ownership and Dependability: A strong sense of responsibility and the ability to deliver consistent, reliable results. • Team Player: You are highly collaborative and thoughtful in your approaches, whether you’re working with your own team or cross-functionally. You build trust easily with colleagues. • Adaptability and Curiosity: Comfortable with ambiguity and eager to embrace new challenges. You aren’t afraid to get creative to help solve a new problem. You’re able to learn new tools with ease. • Growth Mindset: An eagerness to learn and grow within a fast-paced, evolving environment. This role is the first of its kind at Tsunami Express, and you will have the opportunity to help us build our support organization!
Benefits
• $650 per month • A robust vacation and PTO schedule
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