Client Success Coordinator
November 20
Description
• We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. • Sourcepass aims to be different, owned and operated by tech experts who deliver an IT experience that clients love. • The Client Success Coordinator (CSC) is on the Client Strategy Team and acts as the clients' advocate within Sourcepass. • The CSC will work closely with Sourcepass teams to manage client relationships and facilitate an experience that clients love. • Achievements include Inc. 2022 Best in Business, two 2023 Stevie® Awards, and more. • Join us to be part of our journey toward greater accomplishments.
Requirements
• 3+ years of work experience, working within a technology services business or as part of an internal IT department, preferably an MSP. • IT Knowledge (knowledge of firewalls, switches, servers, wireless access points, Azure, etc) • Strong Communication Skills – The CSC will act as a liaison between Sourcepass and their assigned clients. They will also coordinate with internal Sourcepass teams to facilitate client requests when serving as an escalation point. The CSC must have excellent written and verbal communication skills. • Relationship Management – The CSC will monitor and manage client satisfaction; along with being responsible for building and maintaining a strong relationship. The CSC will raise red flags with regards to at risk clients. • Time Management – The CSC will manage, prioritize and execute assigned client success tasks, initiatives, and tickets. The CSC will also be responsible for tracking their time. • Professional and Service Oriented – The CSC will serve as a primary point of contact and an advocate for the client.
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