Customer Support and Operations Manager
11 hours ago
Description
• Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof • Managing a team of CX Associates • Managing communications with customers • Setting and tracking team metrics • Make sure all goals are reached • One on one meetings with your direct reports and with the VP of Operations
Requirements
• A total of 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role • Strong analytical and organizational skills • Able to make decisions without direct supervision • Ability to negotiate positive outcomes • Fluency in English and excellent communication skills • This role requires someone who is comfortable working night shifts
Benefits
• Competitive annual salary between USD 15,000 to USD 24,000 • Health insurance • Mental Health Benefits • Learning opportunities • Working in a great culture
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