Senior Solutions Architect

March 25

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Freshworks

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Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

Customer Support Software • Helpdesk • Web 2.0 • SaaS • Support Ticket System

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• Device42 is the most comprehensive agentless discovery system for Hybrid IT available today. • Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, providing accurate views of your IT ecosystem. • Customers in more than 60 countries use these technical capabilities as they manage and modernize IT infrastructures and application landscapes and adopt DevOps practices. • As a Solutions Architect, you’ll be a technical consultant working closely with potential Device42 customers to ensure the product aligns to their needs. • Working side by side with sales, you’ll serve as the technical and product expert, articulating the best solutions for customers. • This role requires you to be comfortable interacting with customers in addition to technological depth and awareness. • Serve as the technical subject matter expert throughout the sales process. • Own and manage various activities including technical presentations, demonstrations, and proof of concept projects. • Build and increase Device42’s relevance with customers by qualifying customer’s needs, desired outcomes, and benefits and positioning Device42 in context to it. • Understand and evangelize Device42, its competitors, value proposition, and positioning to more effectively field advanced questions from customers and partners. • Collaborate cross-functionally with the Customer Success, Product, and Engineering teams.

🎯 Requirements

• 5+ years in a sales engineering role, preferably with enterprise customers. • The ability to effectively demonstrate unique value propositions based on individual customer needs. • Strong communication, critical thinking, and problem skills, with the ability to convey technical concepts into business value. • Experience and understanding of cloud technologies, cloud migration tools, and data center technology strongly preferred. • Understanding of three-tier architecture and load balancing. • Network and/or System administration knowledge or experience. • Native level proficiency in German Language is a must.

🏖️ Benefits

• Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service • Life insurance • Learning & Reading budget of up to €1.000 per year • Free lunch on Freshworks 3x a week in the office • 25 days annual Paid-Time-Off (PTO) • Company Funded Employee Assistance Program (EAP) for both you and your family • Discounted Tax Support Services