Program Manager - IT Procurement Services

4 days ago

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Logo of Future Tech Enterprise, Inc.

Future Tech Enterprise, Inc.

Logistics β€’ Data Centers β€’ Infrastructure β€’ IT β€’ Data Science

201 - 500

Description

β€’ Oversee the performance of IT procurement services and reporting β€’ Develop and monitor reporting metrics for service performance β€’ Collaborate with internal teams to achieve business-critical outcomes β€’ Engage with third-party logistics to ensure KPI adherence β€’ Conduct client meetings to review service performance and address concerns β€’ Ensure sufficient inventory levels and accurate reporting β€’ Take ownership of escalated client issues and resolve them promptly β€’ Proactively escalate issues beyond Future Tech's responsibility as appropriate

Requirements

β€’ 3-5 years of experience in IT Service Delivery or IT Managed Services β€’ Proven experience with Service Level Management, reporting, and trend analysis β€’ Proficient in MS Excel and skilled in continuous improvement practices β€’ Excellent communication skills and a professional demeanor, with a focus on client satisfaction and success β€’ Strong organizational skills, with meticulous attention to detail β€’ Ability to work independently and manage multiple service offerings effectively β€’ Experience with process implementation, documentation, and improvement β€’ Willingness to travel as needed

Benefits

β€’ Medical, Dental, and Vision insurance β€’ 401k with employer match β€’ PTO

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