Product Support Specialist

2 days ago

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Fulfil.IO

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SAAS • Purchase Order Software • ERP • eCommerce

11 - 50

💰 Seed Round on 2017-01

Description

• Our Customer Support team advises and guides a wide variety of merchants • They are Fulfil product experts, with exceptional knowledge of supply chain principles and e-commerce operations • Work closely with Fulfil’s merchants to uncover their business goals • Coach merchants on the best ways to use Fulfil to achieve their goals • Ensure our merchants achieve maximum value by collaborating with internal teams • You’ll be at the forefront of driving the quality service our merchants deserve • Whether that be over email, over the phone, or via video conference

Requirements

• Minimum 2+ years relevant work experience in retail supply chain • Previous experience in one or more of the following: Netsuite, SAP, JDA, or other ERP/Supply Chain Management software • Flexibility to work North American timezones • Previous experience in customer support or customer service roles at a product company. SaaS experience preferred • Energy and a wicked work ethic • Self-discipline, focus amongst the chaos, and the ability to persevere through the ups/downs • Focus and the ability to dive into the details • You’re also able to connect the dots and nail down the root causes of any problems we may experience. • You are able to effectively translate strategic ideas into action • Strong project management and cross-functional collaboration skills • A proactive mindset capable of creating a long-term vision • A sense of adventure and an entrepreneurial spirit • Consistent track record of highly-professional customer service in a dynamic, start-up environment • Superior oral and written communication skills • Genuine empathy for others and helping customers achieve their goals • Strong interest in technology and learning