Fulfil.IO
Fulfil. IO is an integrated ERP (Enterprise Resource Planning) platform designed to optimize and streamline business operations for retailers and wholesalers. It offers solutions for financial management, order management, inventory management, warehouse management, and manufacturing, with a focus on real-time data and automation to improve efficiency. Fulfil. IO connects seamlessly with sales channels, 3PLs, and shipping carriers, ensuring smooth data flow and operation. The system is flexible, scales with business growth, and includes robust security measures, allowing businesses to integrate various operations into a single platform effectively.
SAAS • Purchase Order Software • ERP • eCommerce
Product Support Specialist
December 12, 2024
Fulfil.IO
Fulfil. IO is an integrated ERP (Enterprise Resource Planning) platform designed to optimize and streamline business operations for retailers and wholesalers. It offers solutions for financial management, order management, inventory management, warehouse management, and manufacturing, with a focus on real-time data and automation to improve efficiency. Fulfil. IO connects seamlessly with sales channels, 3PLs, and shipping carriers, ensuring smooth data flow and operation. The system is flexible, scales with business growth, and includes robust security measures, allowing businesses to integrate various operations into a single platform effectively.
SAAS • Purchase Order Software • ERP • eCommerce
📋 Description
• Our Customer Support team advises and guides a wide variety of merchants • You'll work closely with Fulfil’s merchants to uncover their business goals • Work closely across Fulfil’s product, onboarding and success teams • You’ll be at the forefront of driving the quality service our merchants deserve • Guide and coach merchants to ensure a delightful end user experience • Develop in depth product expertise as a master Fulfil user and teacher • Responsible for delivering on support KPIs such as Initial Response Time, Resolution Time, and Customer Satisfaction • Partner closely with Fulfil’s Engineering, Product, Technical Support, and Sales team
🎯 Requirements
• Minimum 2+ years relevant work experience in retail supply chain • Previous experience in one or more of the following: Netsuite, SAP, JDA, or other ERP/Supply Chain Management software • Flexibility to work North American timezones • Previous experience in customer support or customer service roles at a product company • SaaS experience preferred • Energy and a wicked work ethic • Self-discipline, focus amongst the chaos, and the ability to persevere through the ups/downs • Focus and the ability to dive into the details • Strong project management and cross-functional collaboration skills • Proactive mindset capable of creating a long-term vision • A sense of adventure and an entrepreneurial spirit • Superior oral and written communication skills • Genuine empathy for others and helping customers achieve their goals • Strong interest in technology and learning
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