Fullscript
Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.
Integrative Medicine • e-commerce • Dispensing Platform • Inventory management • health technology
201 - 500 employees
Founded 2016
⚕️ Healthcare Insurance
🧘 Wellness
☁️ SaaS
💰 $240M Private Equity Round on 2021-11
Support Operations Manager
March 27
Fullscript
Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.
Integrative Medicine • e-commerce • Dispensing Platform • Inventory management • health technology
201 - 500 employees
Founded 2016
⚕️ Healthcare Insurance
🧘 Wellness
☁️ SaaS
💰 $240M Private Equity Round on 2021-11
📋 Description
• As the Manager of Support Operations, you'll be pivotal in optimizing product and support workflows, enhancing tooling and processes, and driving strategic initiatives that improve customer and agent experiences. • You'll lead the Support Operations team, leveraging AI-driven automation, data insights, and process improvements to ensure operational efficiency, scalability, and alignment with business goals while fostering a culture of continuous innovation.
🎯 Requirements
• 5+ years in customer support, support operations, or process optimization, with at least 2+ years in a leadership role. • Proven experience leveraging AI, automation, or machine learning tools to optimize customer support workflows. • Strong analytical skills with a data-driven approach to improving efficiency and customer satisfaction. • Experience implementing and optimizing support platforms, ticketing systems, and automation tools to enhance workflows. • Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and advocate for customer needs. • Ability to manage multiple projects, balance priorities, and drive AI-led transformation in a fast-paced environment. • Proactive mindset with a passion for continuous learning, staying updated on industry trends and best practices in support operations.
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