Operations Specialist

March 4

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Ritual.co

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Ritual is a social ordering app that taps networks of co-workers and colleagues for fast and easy pick up and pay at a wide variety of local restaurants and coffee shops.

51 - 200 employees

📋 Description

•Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle and local businesses via seamless technology, all built around what humans love most - food. •Since day one, our mission here at Ritual has been to help restaurants thrive. •We are looking for an Operations Specialist to continue to drive our mission forward. The right person for this role loves to have their hands in a few cookie jars at the same time, and is eager to dive in, learn quickly, and offer a stellar experience to merchants and customers on the Ritual platform. •By joining the team, you’ll get to experience working at one of Canada’s most established food-tech startups. Some of our top merchants who love Ritual include Wilbur, Banh Mi Boys, Burrito Boyz, Fast Fresh Foods, Hero Burger, Aroma Espresso Bar, and more!

🎯 Requirements

•Has excellent customer service experience: you can effectively and empathetically identify what our customers and corporate accounts’ needs are and ensure they’re met. •Has excellent communication skills: you can communicate compellingly with a variety of stakeholders and possess excellent written skills. •Has strong investigative skills: you can use data to identify potentially fraudulent scenarios and can navigate tough reimbursement scenarios. •Is disciplined and possesses excellent time management skills: you can juggle a variety of different priorities effectively, meeting deadlines and tackling the daily volume of work to maintain smooth day to day operations. •Is action-oriented and loves problem-solving: you take prompt action to accomplish work goals and achieve results beyond what is required; you proactively notice any gaps or issues and respond quickly to solve them. •Is a resourceful fast-learner: you are comfortable onboarding remotely and can learn a variety of topics quickly to hit the ground running. •Is responsible & accountable: you will be given real responsibility here with the opportunity to make an impact. You are expected to demonstrate ownership over your work.

🏖️ Benefits

•Ritual credits for you to spend at the best restaurants. •Healthcare coverage from day one, and a flexible vacation policy (Need time? Take time). •Fully remote, with in-office team events to meet and collaborate in person. •Work with truly elite peers while making a significant impact!