FullStory
FullStory is a behavior analytics platform that provides real-time insights into user interactions with websites and applications. It allows businesses to assess and enhance their web experiences through data-driven insights, enabling them to optimize customer engagement, increase conversions, and improve overall satisfaction. With features like session replay, mobile analytics, and predictive analytics, FullStory empowers teams across various industries to better understand customer behavior and build tailored, enterprise-level solutions.
session replay • heat maps • user experience research • debugging • customer support
Senior Revenue Operations Manager
April 11
🇺🇸 United States – Remote
💵 $124k - $155k / year
⏰ Full Time
🟠 Senior
💹 Revenue Operations
🦅 H1B Visa Sponsor
FullStory
FullStory is a behavior analytics platform that provides real-time insights into user interactions with websites and applications. It allows businesses to assess and enhance their web experiences through data-driven insights, enabling them to optimize customer engagement, increase conversions, and improve overall satisfaction. With features like session replay, mobile analytics, and predictive analytics, FullStory empowers teams across various industries to better understand customer behavior and build tailored, enterprise-level solutions.
session replay • heat maps • user experience research • debugging • customer support
📋 Description
• Design, implement, and refine scalable sales processes and systems to improve prospect experience, streamline the sales funnel, enhance forecasting accuracy, and drive overall efficiency for Sales, Partner, and SDR teams. • Manage and maintain the revenue technology stack (e.g., Salesforce, sales engagement, partner management tools), ensuring data integrity, system efficiency, and alignment with evolving business needs. • Measure and report on key KPIs to inform strategic decision-making, including partner delivery, pipeline influence, and engagement, by building ad-hoc reports and dashboards. • Ensure data accuracy, consistency, and standardization across the sales organization, implementing data governance practices to support reliable reporting and analysis. • Lead and execute key projects from end-to-end, including process improvements, system implementations, and strategic initiatives, from requirements gathering to scoping, delivery, and enablement. • Partner with sales, marketing, customer success, and finance leaders to align processes, identify areas for improvement, and support revenue-generating initiatives.
🎯 Requirements
• 3+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a high-growth SaaS environment. • Proven expertise in Salesforce and GTM technologies (e.g., marketing automation, prospecting, partner management tools), with a focus on optimizing processes and data integrity. • Strong analytical and problem-solving skills, with a demonstrated ability to design, implement, and improve revenue-generating processes. • Experience with partner operations, including partner portals (e.g., Salesforce Community Cloud), onboarding, and program management. • Familiarity with our tech stack and/or similar tools: Salesforce, Outreach, Gong, LinkedIn Sales Navigator, ZoomInfo, LeanData, Qualified, Tackle.
🏖️ Benefits
• Autonomy and flexibility. • Benefits. • Learning opportunities. • Productivity support. • Team events. • Paid parental leave. • Grow your family. • Bereavement leave. • Miscarriage/Pregnancy loss leave.
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