Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts

August 4

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FusionTek

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Don't let technology be a drain on time and resources. Let our team-create customized IT solutions for your business.

Secure Cloud Services • Managed Services • Unified Communications

11 - 50

Description

• You'll primarily be focused on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings. • You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA. • You'll work through our ticketing system to document, track, and escalate tickets, and you'll also work in our documentation platform to keep everything up to date along the way. • You'll be working with a team of intelligent people to deliver world class service to our clients, both remotely and onsite. • The schedule for this job will be Friday to Monday with a ten hour shift each day. The specific timing of the shift is flexible but will be during daylight hours.

Requirements

• Minimum of 1 year of professional IT support experience • Working knowledge of Windows 10, 11 and MacOS • Working knowledge of the Microsoft 365 office suite • Knowledge of Office 365 cloud services is a plus • Knowledge of Azure and/or AWS is a plus • Time management skills are crucial to your success in this role • Superb verbal and written communications skills are a must • A+ and/or Network+ certifications are preferred • Experience working in a ticketing system is preferred, with Autotask experience a huge plus • Ability to lift and carry equipment up to 50 pounds • Reliable transportation

Benefits

• Salary range - $30 to $35 per hour • Competitive pay with quarterly bonus eligibility • 90% of your medical/dental/vision insurance paid by the company • 401(k) plan with 4% company matching and immediate vesting • Eight paid holidays and 18 days of PTO in year one • Educational reimbursement for certification tests and company supplied training resources • Monthly cell phone stipend • Catered lunches every Wednesday in our offices • Fun team events