Gainsight
SaaS • Customer Success • Customer Experience Management • Customer Enagement • Customer Retention
Director, Gainsight Advisory Services
November 15
Gainsight
SaaS • Customer Success • Customer Experience Management • Customer Enagement • Customer Retention
Description
• leading and shaping the strategic advisory team • delivering exceptional guidance, insights, and best practices to clients • helping clients maximize value from Gainsight’s solutions • collaborating with cross-functional teams to ensure impactful client journey
Requirements
• 10+ years in Customer Success, Professional Services, or Management Consulting • experience in founding or scaling an advisory or consultative function within a high-growth or startup environment • proven track record of developing and executing scalable service models • strong expertise in establishing operational structures, processes, and metrics • demonstrated experience in engaging with C-level executives • strong analytical and data interpretation skills • deep experience with change management • successful collaboration with Sales, Product, and Professional Services teams • recognized as a thought leader within the Customer Success or SaaS industry • exceptional interpersonal skills
Benefits
• medical, dental, vision • short and long-term disability • life insurance • 401k available on the first day of the month after start date • flexible PTO
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