Gainwell Technologies
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
Senior Application Customer Support
March 11
Gainwell Technologies
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
📋 Description
• analyzes inquiries through use of personal knowledge of the particular functional subject matter • augments knowledge with reference materials as needed • provides response and takes appropriate action to resolve • may interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed • consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues • monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries • contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution • collaborates with other support staff in developing appropriate responses • continually reviewing issue and enhancement request processes to identify enhanced workflows • working on assigned tasks for operational and client projects as assigned
🎯 Requirements
• six or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.) • experience working with organizational functional and personnel • experience working with fax machines, computer software and telephone technology • experience working with help desk software • business and analytical problem solving skills
🏖️ Benefits
• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies
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